Frequently Asked Questions
The most common questions about Opsei's product, pricing, security, and how it fits your business.
FAQs
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Opsei is an Agentic AI that Grows Your Business, a single platform that combines an AI phone receptionist, AI website chatbot, shared knowledge base, unified inbox, lead management, CRM, ticketing, and workflow automation. One AI knows your business and works across every channel your customers use.
Most tools do one thing. Opsei is an operating system: the same AI answers a phone call, the website chat, opens the support ticket, updates the CRM, and sends the follow-up SMS, all sharing one knowledge base and one customer view. You replace 4-5 disconnected tools with one platform.
No. Point Opsei at your website URL, upload a few PDFs, and the AI ingests them into a searchable knowledge base automatically. The website chatbot is one line of code. Our team helps you with phone number provisioning. Most customers are live in under an hour.
Opsei crawls your website, PDFs, Word documents, and FAQ entries into a shared knowledge base. Every AI channel, voice, chat, SMS, email - answers from that single source of truth. You can add or edit content at any time. The AI cites the source it answered from and, if it doesn't know, it says so and escalates rather than guessing.
Trades & field services (plumbing, electrical, HVAC, pest control, landscaping), professional services (lawyers, accountants, consultants), medical and dental clinics, real estate, automotive, hospitality and tourism, retail and eCommerce - and any SMB that takes customer enquiries. Industry-specific templates come pre-configured with the questions your business gets asked most.
Website chat and SMS work globally. Voice channels, the AI Receptionist and outbound calling, are rolling out country by country. USA, Canada, Australia,and UK are supported today; more are added regularly.
Yes. The AI Receptionist warm-transfers to any phone number you choose based on your rules, by topic ("book me a plumber urgently"), by time of day, or when the caller specifically asks to speak to a human. Every call gets a full transcript and summary after it ends.
Yes. Port your existing number or use call forwarding the AI answers when you don't. You can also provision a brand new local or toll-free number directly from Opsei in most supported countries.
Opsei ships with a built-in CRM, ticketing, and inbox, so most customers don't need external integrations. When you do calendar sync (Google, Outlook), Stripe for payments, and webhooks to your own systems are supported. A public API is on the roadmap for late 2026.
Every account is tenant isolated with encrypted storage at rest and in transit. Your customer data is never used to train third-party AI models. Role-based access control lets you decide which team members see which conversations. Australian data residency options are available for regulated industries.
The AI supports 50+ languages out of the box, including English, Spanish, French, German, Mandarin, Hindi, Arabic, Japanese, Portuguese, and Italian. You can restrict answers to a specific set of languages per agent so the AI always replies in the right voice for your business.
Every plan includes email support. Professional and Business plans get priority response times. You can also submit a support ticket from the Help & Support page inside the app, or contact us directly.
