Every guest answered, every booking captured
Guests ask about availability, menus and check-in times around the clock, often in their own language. Opsei answers instantly on your website, WhatsApp, Instagram and phone, takes reservations, upsells extras, and frees your team to look after the guests in front of them.
How Opsei AI looks after your guests
For hotels, restaurants, tour operators and venues, Opsei AI is a tireless front desk that never puts a guest on hold.
Guest communication
Answers questions on availability, hours, amenities and directions instantly on every channel.
Reservations & bookings
Takes room, table and tour bookings, confirms them, and sends reminders to cut no-shows.
Upsells & extras
Offers upgrades, add-ons and packages at the right moment, lifting the value of every booking.
Orders & enquiries
Handles menu questions, dietary requirements and simple orders without tying up your staff.
Group & event bookings
Captures the details for functions, tours and group reservations, then routes them to your team.
Concierge & local info
Recommends local attractions, transport and activities from your own concierge knowledge base.
Reviews & feedback
Requests reviews after a stay or visit and quietly routes complaints to a manager first.
Multilingual service
Welcomes international guests in 20+ languages so nobody is turned away by a language barrier.
Human handover
Passes anything sensitive to your staff in one click, with the full conversation in front of them.
A midnight booking, upsold and confirmed
A boutique hotel was sending after-hours enquiries to voicemail and losing direct bookings to online travel agents. Opsei changed that.
Guest asks
At midnight a traveller messages in Spanish asking about rooms for the weekend.
Answer & upsell
Opsei AI replies in Spanish, confirms availability, and offers a sea-view upgrade with breakfast.
Book & confirm
It takes the direct booking, sends a confirmation, and logs the guest in the CRM.
Follow-up
After checkout it requests a review and invites the guest back with a returning-guest offer.
Enterprise features. Small-business simple.
One AI brain, every channel
Phone, website chat, WhatsApp, Messenger, Instagram and SMS all answer from the same knowledge base and brand voice.
Unified inbox & CRM
Every call, chat and message becomes a scored lead on one customer timeline, with human handover in a click.
Automations & live lookups
Fire webhooks to your tools on every new lead, and let the AI read live data from your systems mid-conversation.
SOC 2 Type II & encryption
SOC 2 Type II controls with annual audits, TLS 1.3 in transit and AES-256 at rest. Role-based access, SSO, and per-user audit logs. US-based data residency available on enterprise plans.
Front desk alone vs. booking widget vs. Opsei
| Capability | Front desk alone | Booking widget | Opsei AI |
|---|---|---|---|
| Answers guests 24/7 | Staffed hours | Form only | Always on, conversational |
| Takes bookings live | Yes | Yes | On any channel |
| Upsells extras | Inconsistent | No | Automatic |
| Speaks guests' language | Limited | No | 20+ languages |
| Requests reviews, routes complaints | Manual | No | Built in |
| Cost to scale | More staff | Cheap, low service | Flat plan, from $29/mo |
