Let your front desk focus on patients
Reception is buried in calls for appointments, reminders and routine questions. Opsei AI answers 24/7, books and reschedules appointments, sends recalls, and handles the admin, so your team can look after the patients in the practice instead of the customer communication.
How Opsei AI runs your practice front desk
For clinics, dentists, specialists and allied health, Opsei AI handles the admin conversations so your team can care for patients.
Appointment booking
Books, reschedules and cancels appointments against your availability, with instant confirmations.
Patient enquiries
Answers routine questions on hours, location, services and preparation from your own knowledge base.
Reminders & recalls
Sends appointment reminders and recall notices automatically to reduce no-shows and keep patients on schedule.
New-patient intake
Collects new-patient details and forms conversationally and returns clean, structured records to your team.
Triage & routing
Directs each request to the right clinician or department and escalates urgent matters to a human at once.
Billing & cover questions
Answers common billing, fee and insurance questions, and hands complex cases to your staff.
Reviews & feedback
Requests reviews after visits and routes any concern to the practice manager before it goes public.
Multilingual support
Helps patients in 20+ languages so everyone can book and get answers in the language they prefer.
Human handover
Passes anything clinical or sensitive straight to your team, with the full conversation attached.
An after-hours booking, handled without reception
A busy dental practice was sending evening calls to voicemail and fielding a wall of reminder calls each morning. Opsei AI took over the admin.
Patient calls
At 8pm a patient calls with a toothache, asking for the earliest appointment.
Book & intake
Opsei finds the next slot, books it, and collects the new-patient details on a form.
Route urgent cases
For anything urgent it follows your rules and escalates to the on-call clinician immediately.
Remind & recall
It reminds the patient the day before and schedules their next recall automatically.
Enterprise features. Small-business simple.
One AI brain, every channel
Phone, website chat, WhatsApp, Messenger, Instagram and SMS all answer from the same knowledge base and brand voice.
Unified inbox & CRM
Every call, chat and message becomes a scored lead on one customer timeline, with human handover in a click.
Automations & live lookups
Fire webhooks to your tools on every new lead, and let the AI read live data from your systems mid-conversation.
SOC 2 Type II & encryption
SOC 2 Type II controls with annual audits, TLS 1.3 in transit and AES-256 at rest. Role-based access, SSO, and per-user audit logs. US-based data residency available on enterprise plans.
Reception alone vs. answering service vs. Opsei
| Capability | Reception alone | Answering service | Opsei AI |
|---|---|---|---|
| Answers 24/7 | Opening hours | Limited hours | Always on |
| Books & reschedules | Yes | Sometimes | Live, against your calendar |
| Reminders & recalls | Manual | No | Automatic |
| New-patient intake | Paper / manual | No | Conversational, structured |
| Escalates urgent cases | Yes | Basic | By your rules, instantly |
| Cost to scale | More staff | Per-call fees | Flat plan, from $29/mo |
