Book more jobs while you're under the hood
Your team is in the workshop, not by the phone, so service enquiries and callers go unanswered. Opsei AI answers every call and message 24/7, books services, quotes common jobs, and sends reminders, keeping your bays full without an extra service advisor.
How Opsei AI runs your service desk
For dealerships, mechanics, panel & paint and detailing, Opsei AI keeps the bookings coming while your team works.
Never miss a caller
Answers every service call and message instantly, so enquiries never ring out to voicemail.
Service booking
Checks your bay availability, books the job with the vehicle details, and confirms the appointment.
Quotes & estimates
Gives ballpark pricing for common jobs and captures the details your team needs for a firm quote.
Parts & availability
Answers questions on parts, tyres and service options from your live pricing and stock knowledge base.
Service reminders
Sends automatic reminders for scheduled services, registration and inspections to bring cars back in.
Upsells
Suggests related work like wheel alignment or a detail at the right moment, lifting the average ticket.
Job status updates
Tells customers when their vehicle is ready and answers "is it done yet?" without interrupting the team.
Reviews & retention
Requests a review after each job and follows up to keep customers coming back to you, not the chain.
CRM & vehicle history
Every enquiry becomes a contact with the vehicle, job type and transcript on one timeline.
A service booking taken while the team worked
An independent workshop was missing a third of its calls during busy periods. Opsei now handles the service desk end to end.
Caller rings
A customer calls needing a service and brake check, while every technician is on a job.
Quote & book
Opsei AI gives a ballpark price, checks bay availability, and books the car in for Thursday.
Capture & notify
It records the vehicle and job details in the CRM and notifies the service manager.
Remind & retain
It reminds the customer the day before, then requests a review and schedules the next service.
Enterprise features. Small-business simple.
One AI brain, every channel
Phone, website chat, WhatsApp, Messenger, Instagram and SMS all answer from the same knowledge base and brand voice.
Unified inbox & CRM
Every call, chat and message becomes a scored lead on one customer timeline, with human handover in a click.
Automations & live lookups
Fire webhooks to your tools on every new lead, and let the AI read live data from your systems mid-conversation.
SOC 2 Type II & encryption
SOC 2 Type II controls with annual audits, TLS 1.3 in transit and AES-256 at rest. Role-based access, SSO, and per-user audit logs. US-based data residency available on enterprise plans.
Workshop phone vs. booking form vs. Opsei
| Capability | Workshop phone | Online booking form | Opsei AI |
|---|---|---|---|
| Answers every caller 24/7 | No | Form only | Always on |
| Quotes common jobs | When free | No | Instantly |
| Books into your bays | Manual | Yes | Live on the call |
| Service & rego reminders | Rarely | No | Automatic |
| Upsells related work | Inconsistent | No | Automatic |
| Cost to scale | More advisors | Low conversion | Flat plan, from $29/mo |
