Your always-on AI worker for retail & eCommerce
Shoppers ask about stock, sizing, shipping and returns at every hour. Opsei AI answers instantly on your website, WhatsApp, Instagram and SMS, tracks orders, recovers carts, and turns questions into sales, so your team stops drowning in repetitive tickets.
How Opsei AI automates your store operations
From the first enquiry Is this in stock? to the post-purchase Where's my order?
Opsei AI handles the whole conversation and work process.
Customer communication
Answers product, sizing, stock and store-hours questions instantly on web chat, phone call, WhatsApp, Instagram and SMS.
Sales & conversion
Recommends products, answers objections, and guides hesitant shoppers to checkout before they bounce.
Support & returns
Handles returns, exchanges and refund policy questions, and opens a ticket when a human is needed.
Order & shipping updates
Looks up live order status from your live systems and tells the customer exactly where their parcel is.
Upsells & cross-sells
Suggests add-ons, bundles and "customers also bought" items at the right moment in the conversation.
Cart recovery
Follows up on abandoned carts and unanswered enquiries automatically to win back lost sales.
Lead & customer capture
Turns every enquiry into a CRM contact with source, transcript and order history in one view.
Reviews & feedback
Requests reviews after delivery and routes unhappy customers to a human before they post a bad one.
Multilingual selling
Serves shoppers in 20+ languages so you can sell across borders without hiring a bigger team.
From first customer enquiry to a five-star review
A six person online homeware store was losing evenings to repetitive order-status and returns questions, and missing sales when shoppers went unanswered. Here is the workflow Opsei AI runs for them automatically.
Shopper asks
A customer messages on Instagram: "Did my order ship? And can I change the size?"
Opsei AI looks it up
Opsei reads the live order status from their platform and confirms shipping, then processes the size exchange.
Upsell & log
It suggests a matching item, captures the contact in the CRM, and fires a webhook to their fulfilment tool.
Follow-up
After delivery it requests a review, and routes any complaint to a human before it becomes a bad rating.
Enterprise features. Small-business simple.
One AI brain, every channel
Phone, website chat, WhatsApp, Messenger, Instagram and SMS all answer from the same knowledge base and brand voice.
Unified inbox & CRM
Every call, chat and message becomes a scored lead on one customer timeline, with human handover in a click.
Automations & live lookups
Fire webhooks to your tools on every new lead, and let the AI read live data from your systems mid-conversation.
SOC 2 Type II & encryption
SOC 2 Type II controls with annual audits, TLS 1.3 in transit and AES-256 at rest. Role-based access, SSO, and per-user audit logs. US-based data residency available on enterprise plans.
In-house team vs. other software vs. Opsei
| Capability | In-house team | Other SaaS | Opsei AI |
|---|---|---|---|
| Answers 24/7 | Business hours | Yes | Always on |
| Knows your catalogue & policies | Yes | Generic answers | Grounded in your data |
| Live order & shipping lookup | Manual | No | Yes, mid-chat |
| Web + WhatsApp + Instagram + SMS | Limited | 1-2 channels | Every channel, one brain |
| Upsell & cart recovery | Inconsistent | No | Automatic |
| Cost to scale | Hire more staff | Per-seat + add-ons | Flat plan, from $29/mo |
