Terms & Conditions

These Terms & Conditions ("Terms") govern your rights and obligations when using the Opsei website, software, and services (collectively, "Services"). These Terms, together with our Privacy Policy, form a binding agreement between you ("you" or "user") and Opsei ("we," "us," or "our").

1. Acceptance of Terms

By accessing or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not access or use the Services. We may revise these Terms at our discretion; the updated Terms take effect when posted. Your continued use after such changes constitutes acceptance of the revised Terms.

2. Privacy

Our Privacy Policy describes how we collect, use, share, and protect your information, including Personal Information, when you use our Services.

3. Account Registration

To use most Services you must create an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Keep your account credentials secure and confidential.
• Notify us immediately of any unauthorised use or security breach of your account.
• Be responsible for all activity under your account.

You agree to receive service-related electronic communications from us. You can unsubscribe from promotional emails via the unsubscribe link in each email; you cannot unsubscribe from operational emails while your account is active.

4. Use of Services

You agree to use the Services only for lawful purposes and in compliance with these Terms and applicable laws. You must not:

• Violate any federal, state, local, or international law, regulation, or guideline.
• Use the Services to send spam, unsolicited marketing, or fraudulent communications.
• Attempt to reverse-engineer, decompile, or otherwise derive source code from the Services.
• Systematically download data from the Services except for content you have contributed.
• Disrupt, interfere with, or circumvent security of the Services, servers, or networks.
• Configure the AI to impersonate a specific real person, deceive callers about the nature of the interaction, or perform any action that would breach consumer-protection or telemarketing laws in the caller's jurisdiction.
• Upload malicious content, malware, or infringing material into the shared knowledge base.

5. AI Disclosure Obligation

Some jurisdictions require disclosure that a caller is interacting with an AI agent. You are responsible for ensuring your use of the AI Receptionist and other conversational AI features complies with disclosure and consent laws applicable in the jurisdictions where you operate. Opsei provides configuration options to help you meet these obligations; you remain responsible for turning them on and keeping them accurate.

6. Subscriptions, Credits, and Billing

The Services are provided under a monthly or annual subscription plus usage-based credits for voice, SMS, and other metered features. Subscriptions renew automatically until cancelled. You must provide a valid payment method. Subscription and credit fees are non-refundable except where required by law. We may adjust plans or pricing on at least 30 days' notice.

7. Cancellation and Termination

You can cancel your subscription at any time through the account settings. Cancellation takes effect at the end of the current billing period. We may suspend, restrict, or terminate your access to the Services if:

• You breach these Terms or the Acceptable Use provisions in Section 4.
• Required by a valid subpoena, court order, or government authority.
• Your account presents a security, fraud, or abuse risk.
• Our third-party service providers can no longer support your use.

On termination, we will make Customer Data available for export for a reasonable period, after which it may be permanently deleted.

8. Intellectual Property

All Opsei software, design, layout, trademarks, and content (excluding your Customer Data) are owned by Opsei or its licensors. You are granted a limited, non-exclusive, non-transferable licence to use the Services in accordance with these Terms. You retain ownership of the Customer Data you upload. You grant us a non-exclusive licence to process Customer Data solely to provide the Services to you.

9. Third-Party AI Models

The Services use third-party AI models to generate responses. We do not warrant that AI-generated responses are always accurate, complete, or free from errors. You are responsible for reviewing critical AI actions (e.g., quotes, bookings, contract text) before they take effect. Opsei is not liable for damages arising from AI-generated content beyond what these Terms explicitly provide.

10. Limitation of Liability

To the maximum extent permitted by law, Opsei will not be liable for any indirect, consequential, special, incidental, or punitive damages arising from or related to these Terms, your use of the Services, or your inability to access or use the Services, even if advised of the possibility of such damages. Our total aggregate liability for any claim will not exceed the amount you paid to us in the 12 months preceding the claim.

11. Indemnity

You agree to indemnify, defend, and hold harmless Opsei and its affiliates, employees, officers, directors, contractors, and agents from any claims, damages, or liabilities arising from your use or misuse of the Services, your violation of these Terms, or your violation of third-party rights (including consumer-protection, telemarketing, or privacy laws).

12. Service Availability

The Services are provided on an "as is" and "as available" basis. Opsei is a cloud-based platform and may experience planned or unplanned downtime. We do not guarantee uninterrupted or error-free service. Enterprise SLAs are available under separate agreement for eligible customers.

13. Dispute Resolution and Governing Law

These Terms are governed by the laws of Australia. Any dispute arising from these Terms will first be addressed by good-faith negotiation between the parties for 30 days. Unresolved disputes will be submitted to binding arbitration under the rules of the Australian Centre for International Commercial Arbitration, with the seat of arbitration in Sydney, Australia. You waive any right to participate in class actions against Opsei.

14. External Links

The Services may contain links to third-party websites or applications. We are not responsible for their content or practices. You use them at your own risk.

15. Assignment

You may not transfer or assign these Terms or any rights granted hereunder without our prior written consent. We may assign these Terms without restriction. Any attempted transfer by you without consent is null and void.

16. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.

17. Entire Agreement

These Terms, together with the Privacy Policy and any additional agreements referenced herein, constitute the entire agreement between you and Opsei regarding the Services.

18. Waivers

No waiver of any term will be deemed a continuing waiver, and our failure to assert any right does not waive that right.

19. Contact Information

If you have questions about these Terms, please contact us.