Answer Messenger & Instagram DMs on autopilot
Your social inbox never sleeps, and now neither does your reply. Opsei AI connects to Facebook Messenger and Instagram Direct, auto-replies from your knowledge base, captures leads, and hands off to your team, all inside one unified inbox.
Meta Messenger and Instagram, handled together
One AI Agent connects both Meta channels and answers every DM with the same knowledge and voice as the rest of your business.
Facebook Messenger
Auto-reply to Page messages instantly, answer product questions, and turn conversations into booked leads.
Instagram Direct
Respond to Instagram DMs from your business account around the clock - never leave a follower on read.
Unified Inbox
Every social message, call, chat, SMS, and email lands in one screen with the full customer timeline, AI-suggested replies, and conversation history.
Custom AI Brain for your business
Trained on your own business data, website, and documents, Opsei handles calls and workflows based on the exact rules you set.
Live answers from your systems
Looks up live data in your business while it's talking to a customer, an order status, a booking, or an account balance, and replies with the real, up-to-date answer.
Automated workflows
Handles every enquiry automatically: creates a lead, sends a follow-up, alerts your team, and connects to thousands of apps via Zapier, Make, and n8n.
Lead capture
Qualify the enquiry and log a scored lead with contact details and full transcript - no copy-paste.
Human handover
Your team can jump into any DM from the unified inbox with the entire conversation history.
Delivery status
Track sent, delivered, and read status on outbound replies across both Meta channels.
Both channels live in three steps
Connect your Meta accounts
Link your Facebook Page and Instagram Business account to Opsei with a guided, secure connection.
Share the brain
Both channels use the same knowledge base, brand voice, and rules as your web chat - nothing to rebuild.
Go live
DMs are answered automatically, welcome messages fire for new contacts, and leads flow into the CRM.
Enterprise-grade security, built in
Your customer conversations are sensitive. Opsei protects them with the controls large enterprises expect, so you can put AI on the front line with confidence.
Access & audit control
Role-based access, single sign-on (SSO), and per-user audit logs so you always know who saw and did what.
Encryption everywhere
TLS 1.3 encryption in transit and AES-256 encryption at rest for every conversation, record, and file.
SOC 2 Type II
SOC 2 Type II controls with independent annual audits covering security, availability, and confidentiality.
Data residency
Tenant-isolated data that is never used to train third-party models, with US-based data residency available on enterprise plans.
Works with the tools you already use
Opsei plugs into your stack two ways: Automated Workflows push new leads, customers, and tickets out to your other apps the moment they happen, and Live Answers let the AI look up real information from your systems mid-conversation.
Automated Workflows (outbound)
Fire secure webhooks on every new lead, customer, ticket, or ended conversation. Connect to your CRM, back office, or thousands of apps through Zapier, Make, and n8n. Every delivery is logged, retried, and testable.
Live Answers (inbound connectors)
Let the AI query your own HTTPS APIs while it is talking to a customer - order status, bookings, account details, a customer's plan - and reply with the live result on both chat and voice.
